Visitors’ Experience Specialist

The successful VES will specialize in the delivery of high-quality services that ensure optimal Griot Museum experiences for all visitors. As the first, and last, point of contact with all internal and external constituents, the VES will be a high energy, passionate professional committed to providing a safe and welcoming environment actualized through excellent interpersonal, organizational and time management skills, prompt and efficient service, and accurate and concise information, that results in impactful memorable experiences and encourages repeat visits donations, memberships, and volunteer support for the Griot.

While the activities of this position are many and varied, the primary focus of the VES is to activate admissions process and procedures that ensure all visitors are enthusiastically greeted, welcomed and orientated; respond promptly and professionally to written, on-line and email inquiries; facilitate self-directed and/or docent-led individual tours; coordinate routine and special provisions for visitors who require accessible accommodations; maintain all public spaces to ensure they are clean, safe, aesthetically pleasing, accessible, and comfortable; maintain records and create written and oral reports; support the Motherland Museum Shop retail sales, merchandising, tracking sales and inventory, and filling on-line orders.  Will also interact with volunteers, student interns, and other staff, as required.