Public Operations Manager

How to apply:

Please email Joe Imholte at imholte@thebakken.org with the following information.

1. Two to three paragraphs in the body of the email detailing why you are interested in this
position and how you meet the requirements described in this job description. Each paragraph
should be between 3-7 sentences, for a total length of no more than 21 sentences. Do not
attach a cover letter.

2. Your resume or work/skills/training history as an attachment or a link to your LinkedIn profile
in your email response. We do not have a preference. Our aim is to understand where you have
worked and the types of roles you have had.

3.OPTIONAL – Please consider filling out an optional, anonymous demographics survey, found here (https://thebakkenmuseum.formstack.com/forms/igm_applicant_demographic_survey). This survey will remain unattached to any application materials and is used only to determine patterns and opportunities for improvement. The hiring manager will not have access to the individual responses collected.

Complete applications will receive confirmation of submission within 72 hours. Application deadline is August 30, 2024. Please contact Joe Imholte if you have questions about this process.

Job Description:

Department: Public Operations
Reports to: Executive Vice President
Compensation: $45,000 annually
Grade: 3
Educational/Degree Requirement: None
Exempt or Nonexempt: Exempt
Hourly or Salaried: Salaried
Hours Per Week: 40
Hybrid or On Site: On site
Language proficiency: English. Proficiency/familiarity with another language is a plus but not required.
Schedule: Tuesday – Saturday. Occasional evenings.

Essential Duties & Responsibilities

Public Operations & Visitor Experience – 50%
– Provide direction and supervision for Public Operations Department team members, including hiring, onboarding, training, and providing feedback.
– Manages front desk staffing, including scheduling for vacations, holidays, and public events. Provides breaks to front desk staff as needed. Provides coverage when needed to cover open shifts.
– Leads by example by providing best-in-class service to museum visitors.
– Lead the on-going creation of customer service standards, operations manuals, and assist in implementation.
– Develop the annual Public Operations budget and track Public Operations related revenue.
– Manage and assist with experience and audience evaluation related work.

Public Events – 20%

– Provides broad leadership for all public events.
– Oversees Public Event Planning (PEP) meetings, assigns team roles, organizes information, and thinks ahead to avoid problems.
– Ensures partner and outreach support before and during the event.
– Oversees the creation of layouts for all public events.
– Ensures communication related to events between departments.

Retail – 20%
– Lead the ordering, receipt, processing, inventory management, and overall organization and appearance of the store.
– Research and source unique items that connect to the mission and visitor experience and extend the museum’s brand.
– Develop the annual retail budget and associated net revenue goals and provide updated forecasts throughout the year.
– Create required end-of-month reports related to retail operation.
– Coordinate design and implement new apparel and other museum-related merchandise that connects to brand, exhibits, and collections.

Database Coordination – 10%

– Serves as primary point of contact for CRM users internally and with Altru.
– Lead the maintenance and updates for the database, assist staff in troubleshooting database issues.
– Run reports as needed for the museum.
– Ensure communication related to CRM between departments.

Other duties as needed or required
– Perform other duties as needed or required which are within the position’s scope.

Diversity, equity, accessibility, and inclusion
– Diversity, equity, accessibility, and inclusion (DEAI) are core functions of all positions at the Bakken Museum. While some roles may have more specific responsibilities, the items below are a part of everyone’s role at the museum:
– Demonstrate a commitment to DEAI through continuous personal development, modeling inclusive behaviors, and proactively managing bias to help cultivate and promote a culture of inclusivity and belonging for all staff.
– Proactively work on your own and collaboratively with other museum staff to ensure equitable and representative experiences for all museum visitors and program participants.

POSITION REQUIREMENTS:
– 3+ years of management experience.
– Retail sales experience.
– Experience with CRM database management preferred.
– Ability to work independently and within a team environment.
– Exceptional written and verbal communication skills.
– Superior customer service skills.
– Ability to juggle several active projects at the same time.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
– Ability to sit and/or stand for up to 8 hours per shift.
– Ability to move through and access all areas of the buildings and grounds including stairs, indoor and outdoor areas, and small spaces.
– Ability to manipulate computers, office equipment, folding chairs and tables, and similar items related to an office environment.
– Must be able to move boxes, tables, or chairs up to 40 pounds to support retail store or events.

TRAVEL:
– Very little. Limited to metro area for occasional support of programs or museum initiatives.

The above statements are intended to describe the general nature and level of work performed by the staff member assigned to this position. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Bakken Museum is committed to pay equity. The Bakken Museum provides pay grade transparency, and benchmarks pay grades and compensation compared to market. In addition to salary, The Bakken Museum offers a comprehensive benefits package for full time staff and part time staff working over 20 hours including employer matched 403(b), employer sponsored health & dental insurance, paid parental leave, and PTO.