1957 Events & Support Services Manager

JOB TITLE: Events & Support Services Manager

LOCATION: History Center – 345 W Kellogg Blvd., St. Paul, MN 55102

COMPENSATION: $58,560 annual minimum

STATUS & HOURS: Full-time, regular (approximately 2,080 annual hours) position. Ability to work a flexible schedule, including evenings and weekends as needed to support events and parking operations.

BENEFITS: Eligible to participate in State Employee Group Insurance Program and a retirement program with employer contribution. Generous vacation and sick time accruals with additional paid holidays.

DESIGNATION: Supervisory

POSTING DATE: October 3, 2024

DEADLINE DATE: Open Until Filled – Priority will be given to applications received before October 18, 2024.

TO APPLY: Interested applicants must apply online at the Minnesota Historical Society’s career center at www.mnhs.org/jobs and include a resume and cover letter by the application deadline date.

DESCRIPTION: This position exists to oversee the Minnesota History Center (MHC) event rental and parking program, providing the highest quality customer-experience while supporting mission-facing and revenue opportunities for the Minnesota Historical Society (MNHS). This includes coordinating the MHC building schedule for private events and staff use of public spaces, as well as managing equipment rental and repairs. The Events & Support Services Manager oversees parking operations at both the Minnesota History Center and 328 Kellogg Blvd, including cash controls, overflow parking, customer service, coordinating parking with events; and related work. Additionally, this role is responsible for hiring, supervising, training, scheduling, and evaluating performance of events and support services staff.

SUMMARY OF WORK: 1) Lead the Minnesota History Center’s event & rental program; 2) Oversee the services and functions of MNHS parking operations; and 3) Provide direction and supervision to Events & Support Services staff, interns, and volunteers.

MINIMUM QUALIFICATIONS:

● Bachelor’s degree in business administration, event management, hospitality, communications, or a related field or equivalent experience.

● Five years experience overseeing event planning, facility operations, or hospitality services.

● Experience supervising staff, including hiring, training, scheduling, and evaluating performance.

● Excellent customer service skills.

● Experience resolving customer concerns and managing relationships in an event or service-oriented industry.

● Ability to manage and monitor budgets related to event rentals and parking operations.

● Experience coordinating events and managing event logistics, vendor relations, and scheduling

across multiple spaces.

● Demonstrated commitment to diversity and inclusion in service delivery and operations.

● Demonstrated ability to work independently and take individual initiative while also being able to collaborate effectively and positively contribute in a team environment.

● Demonstrated ability to think imaginatively and problem solve.

● Excellent written and oral communication skills, with the ability to effectively engage with internal staff, clients, and vendors.

● Ability to train others in use of computer programs and in customer service practices.

● Excellent computer skills, including proficiency with Google applications, Word, Outlook, and Excel.

● Ability to work a flexible schedule, including evenings and weekends as needed to support events and parking operations.

● Valid driver’s license.

● Ability to lift up to 30 pounds.

DESIRED QUALIFICATIONS:

● Familiarity with ADA requirements and best practices in accessibility for audiences with diverse physical and cognitive needs.

Should you have questions with the application process, email humanresources@mnhs.org.

At MNHS, we don’t just accept difference — we celebrate it, we support it, and we thrive on diversity for the benefit of our employees, our products and services, and our community. The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.