Visitor Services Associate

Department: Operations

Reports to: Visitor Services Manager

Compensation: $17.00/hour

Educational/Degree Requirement: None

Exempt or Non-Exempt: Non-Exempt, part-time

Hourly or Salaried: Hourly

Hours Per week: 15-18

Hybrid or Onsite: Onsite

Language proficiency:  English. Proficiency/familiarity with another language is a plus but not required.

Schedule: We are looking for applicants that can work the following shifts: Wednesdays Noon,- 4:00 pm; Thursdays 2:30-8:30 pm Saturdays 8:30 am-4:30 pm and special event evening shifts.

Who We Are and What We Do:

The American Swedish Institute is a gathering place for all people to share experiences around themes of culture, migration, the environment, and the arts, informed by enduring links to Sweden. The American Swedish Institute and the historic Turnblad Mansion have been mainstays for cultural education and engagement in Minneapolis since 1929.

Our Mission:

The American Swedish Institute is a gathering place for all people to explore diverse experiences of migration, identity, belonging and the environment through arts and culture, informed by enduring links to Sweden.

ASI is looking for a part-time Visitor Services Associate to join our team. We are looking for someone who embodies the mission, vision, and values of ASI and lives them on a daily basis. Our ideal candidate will display the following values and skills:

Hospitality: Provide radical hospitality creating a superior and memorable customer service experience for all
Stewardship: Be a steward of the visitor experience and the Turnblad legacy; you care about the people and the institution
Initiative: Proactive in problem solving and anticipating the needs of our visitors and staff
Communicator: Talk to our guests, members, donors, staff, vendors and listen to what they need and want
Learner: Understand the ASI story, our neighborhood’s story, and help us to continue to be a gathering place for all
Helpful: Ready to assist a colleague with or guests with registrations, program information and questions about all things Swedish

POSITION SUMMARY

The Visitor Services Associate is responsible for providing superior customer service to ASI visitors at the front desk as well as facilitating admissions, performing reception duties and managing registrations. The Visitor Services Associate will work as a part of the Visitor Services team and is an integral part of helping make the American Swedish Institute a gathering place for all people.

ESSENTIAL JOB FUNCTIONS

• CUSTOMER SERVICE: Deliver exceptional service, embodying ASI’s commitment to radical hospitality.
• ADMISSIONS: Process museum admissions accurately and manage cash drawers.
• RECEPTION: Be the friendly and helpful face of ASI. Answer and transfer calls, greet visitors and volunteers and provide information about classes and events.
• REGISTRATIONS: Handle class and event registrations using Altru software and maintain accurate records of registrations, admissions, and payments.
• TECHNOLOGY: Navigate multiple software applications, a complex Microsoft environment, and assist visitors and online students with technical issues.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Requirements:

• Proficiency in computer database applications
• Skilled with technology; working knowledge of the Microsoft Suite
• Ability to communicate large amounts of information in English and sit/stand for extended periods
• 2+ years customer service experience
• Demonstrated ability to manage multiple tasks efficiently
• Strong verbal, written and problem solving skills
• Hours for this position will vary, and include weekend, evening and special events shifts.
• Interest in Nordic culture a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is often required to stand; walk; sit for extended periods of time; use hands and fingers to handle or feel objects, use a computer, reach with hands and arms; climb stairs, talk, see, and hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds occasionally up to 30 pounds.

EEO STATEMENT

The American Swedish Institute is an Equal Employment Opportunity Employer. All our employment practices, benefits and programs will be administered without regard to actual or perceived race, color, religion, sex, national origin or ancestry, age, disability, veteran status, sexual orientation, marital status, status with respect to receipt of public assistance or any other basis protected by federal, state or local law.